Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
We’re Answering It All Here You won’t have to grab a pen, find an envelope, or lick a stamp just to get answers to your Christmas at The Princess questions—learn everything you need to know below!
We’re Answering It All Here You won’t have to grab a pen, find an envelope, or lick a stamp just to get answers to your Christmas at The Princess questions—learn everything you need to know below!
We’re Answering It All Here
you won’t have to grab a pen, find an envelope, or lick a stamp just to get answers to your Christmas at The Princess questions—learn everything you need to know below!
We’re Answering It All Here You won’t have to grab a pen, find an envelope, or lick a stamp just to get answers to your Christmas at The Princess questions—learn everything you need to know below!
Didn't find what you're looking for? Feel free to chat with us or email us at scpmagicmemories@fairmont.reamaze.com!
Didn't find what you're looking for? Feel free to chat with us or email us at scpmagicmemories@fairmont.reamaze.com!
Didn't find what you're looking for? Feel free to chat with us or email us at scpmagicmemories@fairmont.reamaze.com!
General FAQs
What dates will Christmas at the Princess be open this year?
What dates will Christmas at the Princess be open this year?
What dates will Christmas at the Princess be open this year?
What are the hours of operation for Christmas at the Princess?
What are the hours of operation for Christmas at the Princess?
What are the hours of operation for Christmas at the Princess?
How long does Christmas at the Princess take? Can you experience everything all in one evening?
How long does Christmas at the Princess take? Can you experience everything all in one evening?
How long does Christmas at the Princess take? Can you experience everything all in one evening?
Is Christmas at the Princess open to the public?
Is Christmas at the Princess open to the public?
Is Christmas at the Princess open to the public?
Will Santa be at the Princess after Christmas?
Will Santa be at the Princess after Christmas?
Will Santa be at the Princess after Christmas?
What time should we get there to have the best experience?
What time should we get there to have the best experience?
What time should we get there to have the best experience?
Is there an age limit or height requirement for any of the rides or ice skating?
Is there an age limit or height requirement for any of the rides or ice skating?
Is there an age limit or height requirement for any of the rides or ice skating?
What size ice skates do you offer?
What size ice skates do you offer?
What size ice skates do you offer?
Where can we visit the Christmas at the Princess characters?
Where can we visit the Christmas at the Princess characters?
Where can we visit the Christmas at the Princess characters?
Are the resort’s stores open during the evenings for holiday shopping?
Are the resort’s stores open during the evenings for holiday shopping?
Are the resort’s stores open during the evenings for holiday shopping?
Is Christmas at the Princess pet-friendly?
Is Christmas at the Princess pet-friendly?
Is Christmas at the Princess pet-friendly?
Is Christmas at the Princess Accessible for Guests with Disabilities?
Is Christmas at the Princess Accessible for Guests with Disabilities?
Is Christmas at the Princess Accessible for Guests with Disabilities?
Can I see Santa without a ticket?
Can I see Santa without a ticket?
Can I see Santa without a ticket?
Can we take personal photos with our phone in photos with Santa?
Can we take personal photos with our phone in photos with Santa?
Can we take personal photos with our phone in photos with Santa?
Rooms / Packages FAQs
What do I receive if I am staying overnight at the resort during Christmas at the Princess?
What do I receive if I am staying overnight at the resort during Christmas at the Princess?
What do I receive if I am staying overnight at the resort during Christmas at the Princess?
What is the VIP Express Lane?
What is the VIP Express Lane?
What is the VIP Express Lane?
Can VIP Express wristbands be purchased?
Can VIP Express wristbands be purchased?
Can VIP Express wristbands be purchased?
Do overnight guests receive a discount on Fire Tables?
Do overnight guests receive a discount on Fire Tables?
Do overnight guests receive a discount on Fire Tables?
Dining FAQs
Does Christmas at the Princess have food?
Does Christmas at the Princess have food?
Does Christmas at the Princess have food?
Can guests bring outside food and/or desserts?
Can guests bring outside food and/or desserts?
Can guests bring outside food and/or desserts?
Are restaurant reservations required?
Are restaurant reservations required?
Are restaurant reservations required?
How can we roast s’mores?
How can we roast s’mores?
How can we roast s’mores?
Do you offer gluten-free s’mores kits?
Do you offer gluten-free s’mores kits?
Do you offer gluten-free s’mores kits?
How far in advance should dining reservations be made?
How far in advance should dining reservations be made?
How far in advance should dining reservations be made?
Can we dine on property without partaking in Christmas at the Princess?
Can we dine on property without partaking in Christmas at the Princess?
Can we dine on property without partaking in Christmas at the Princess?
Ticketing/Admission FAQs
Can I purchase tickets onsite?
Can I purchase tickets onsite?
Can I purchase tickets onsite?
What do I do with the Ticketspice code once I buy my tickets? How/where do we get wristbands?
What do I do with the Ticketspice code once I buy my tickets? How/where do we get wristbands?
What do I do with the Ticketspice code once I buy my tickets? How/where do we get wristbands?
I didn’t receive my Ticketspice tickets. How can I get them?
I didn’t receive my Ticketspice tickets. How can I get them?
I didn’t receive my Ticketspice tickets. How can I get them?
Does purchasing parking include admission?
Does purchasing parking include admission?
Does purchasing parking include admission?
How do I purchase an extra wristband?
How do I purchase an extra wristband?
How do I purchase an extra wristband?
What is included with an Ice Pass?
What is included with an Ice Pass?
What is included with an Ice Pass?
Are children under a certain age complimentary?
Are children under a certain age complimentary?
Are children under a certain age complimentary?
How do you book a VIP Fire Table or igloo?
How do you book a VIP Fire Table or igloo?
How do you book a VIP Fire Table or igloo?
May I cancel and receive a refund for my tickets?
May I cancel and receive a refund for my tickets?
May I cancel and receive a refund for my tickets?
The forecast is indicating rain the night we are scheduled to attend. May I receive a ticket refund?
The forecast is indicating rain the night we are scheduled to attend. May I receive a ticket refund?
The forecast is indicating rain the night we are scheduled to attend. May I receive a ticket refund?
Can I switch dates?
Can I switch dates?
Can I switch dates?
Getting Here/Parking FAQs
Where do we go when we get there?
Where do we go when we get there?
Where do we go when we get there?
Where do I park when I get there?
Where do I park when I get there?
Where do I park when I get there?
Where do I get dropped off/picked up if I use a Ride Share Service?
Where do I get dropped off/picked up if I use a Ride Share Service?
Where do I get dropped off/picked up if I use a Ride Share Service?
Can I park without a Self-Parking Ticket?
Can I park without a Self-Parking Ticket?
Can I park without a Self-Parking Ticket?
VIP Fire Table FAQs
What is the difference between the different Fire Table options?
What is the difference between the different Fire Table options?
What is the difference between the different Fire Table options?
Can we request our Fire Tables to be next to one another?
Can we request our Fire Tables to be next to one another?
Can we request our Fire Tables to be next to one another?
How many people can I fit at my fire table?
How many people can I fit at my fire table?
How many people can I fit at my fire table?
Can we order delivery from one of the other signature restaurants and bring them to the Fire Table?
Can we order delivery from one of the other signature restaurants and bring them to the Fire Table?
Can we order delivery from one of the other signature restaurants and bring them to the Fire Table?
What type of food & beverage service is offered?
What type of food & beverage service is offered?
What type of food & beverage service is offered?
Can I reserve a specific Fire Table?
Can I reserve a specific Fire Table?
Can I reserve a specific Fire Table?
What is a promo code I can use on the Fire Tables?
What is a promo code I can use on the Fire Tables?
What is a promo code I can use on the Fire Tables?
Who should I contact if we are looking for a catered/ corporate event?
Who should I contact if we are looking for a catered/ corporate event?
Who should I contact if we are looking for a catered/ corporate event?
Do overnight guests receive a discount on Fire Tables?
Do overnight guests receive a discount on Fire Tables?
Do overnight guests receive a discount on Fire Tables?
What if I am unable to attend the event to an unforeseen circumstance?
What if I am unable to attend the event to an unforeseen circumstance?
What if I am unable to attend the event to an unforeseen circumstance?
Where do we check in?
Where do we check in?
Where do we check in?
It is showing sold out. What do I do?
It is showing sold out. What do I do?
It is showing sold out. What do I do?
Can we bring outside alcohol, food or drinks? What about allergies?
Can we bring outside alcohol, food or drinks? What about allergies?
Can we bring outside alcohol, food or drinks? What about allergies?
Can we invite people to meet us?
Can we invite people to meet us?
Can we invite people to meet us?
When do we have to check into our Fire Table or Chateau Champagne reservation?
When do we have to check into our Fire Table or Chateau Champagne reservation?
When do we have to check into our Fire Table or Chateau Champagne reservation?
What is your weather policy?
What is your weather policy?
What is your weather policy?
Do children require tickets?
Do children require tickets?
Do children require tickets?
I purchased too many Fire Tables. What do I do?
I purchased too many Fire Tables. What do I do?
I purchased too many Fire Tables. What do I do?
Do you accept cash?
Do you accept cash?
Do you accept cash?
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Fairmont Scottsdale Princess. 2025. All Rights Reserved.
Fairmont Scottsdale Princess. 2025. All Rights Reserved.
Fairmont Scottsdale Princess. 2025. All Rights Reserved.
Fairmont Scottsdale Princess. 2025. All Rights Reserved.